SYNERGY 2024 Schedule

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Crystal Ballroom

Crystal Ballroom

Located on the pool deck, this is your perfect chance to unwind, soak up the sun, and enjoy the serene pool atmosphere. Whether you're looking to take a refreshing dip, lounge in comfort, or simply enjoy the company of fellow attendees in a laid-back setting, we've got you covered. Come and experience the ultimate in relaxation and leisure, all while making new connections in the most tranquil of settings. See you at the pool deck! 

Join us for an evening of connection and celebration at our Synergy Welcome Celebration Reception! From 5:00 PM to 7:00 PM, gather outside on the pool lawn for an unforgettable experience. It's the perfect opportunity to meet fellow members, enjoy the beautiful outdoor setting, and kick off our event with a splash. Don't miss this chance to mingle, relax, and set the tone for an inspiring session ahead. We can't wait to welcome you! 

The networking breakfast will bring attendees and industry partners together at the table. Break out of your shell and talk with peers in your region, city, or elsewhere.    

Crystal Ballroom

Speaker: Harris Ader, Senior Dining Association Founder 

Topic:  Most People Don't...For your Residents, your Team, and Yourself

In this engaging and transformative session, we dive into the philosophy of "DOing what most people don't" to elevate culture, decency, and excellence for residents, your team, and most importantly, yourself. Through interactive discussions, real-world examples, and actionable insights, we explore the profound impact of adopting a proactive "DO" mindset in various aspects of your professional and personal life. Discover the untapped potential in going beyond the expected, fostering a culture of excellence, and creating a ripple effect that extends far beyond the surface.

Key Takeaways:

• The Power of Proactivity: Uncover the significance of taking proactive measures in anticipating and meeting the needs of residents, team members, and yourself.
• Cultivating a Culture of Excellence: Understand how individual actions and attitudes contribute to the overall culture of excellence within an organization.
• Personal and Professional Growth Through "DOing":  Explore how adopting a proactive approach can lead to increased job satisfaction, enhanced leadership skills, and a more fulfilling work-life balance.

Keynote Speaker: Bart Berkey

The perfect opportunity to connect with fellow industry leaders, share insights, and forge meaningful connections. Bring your ideas, questions, and business cards - let's brew some great conversations together!" 

Topic:  Continuing The Success Story: Ensuring Tech Platform Success Despite Turnover 

Explore strategies to maintain platform success despite high staff turnover. Understand the impact of turnover on operations, delve into advanced training approaches, and discuss comprehensive training programs that incorporate use cases and organizational standards. The session will wrap up with a group discussion to share experiences and best practices. 

Key Takeaways:

• Impact of Turnover: Learn how turnover affects technology platforms and operations.
• Advanced Training: Discover how to create training programs that go beyond basics, integrating real-life applications and standards.
• Interactive Learning: Share and learn from peers about overcoming turnover challenges.

Speaker: Katie Griffith, President at Bright Solutions

Topic: Greenies: Revolutionizing Waste Reduction with Reusable Takeout Containers 

This presentation explores the "Greenies" program, a sustainable alternative to disposable takeout containers, designed to drastically reduce waste and cost in food service operations. By showcasing the significant waste generated by current disposable containers and comparing it with the potential savings and waste reduction achievable through the Greenies program, attendees will gain insights into the practical benefits and implementation strategies of switching to reusable takeout boxes. 

Key Takeaways:

• Understand the environmental and financial impact of disposable takeout containers through real-world data.
• Discover the benefits and savings associated with the Greenies reusable container program.
• Learn about the roll-out process for implementing a sustainable takeout solution in your operation.

Speaker: Erin Perkins, Director of Dining Services at Arbor Acres

Topic: Deciphering and Elevating Dining Committee Feedback

Join us for an insightful roundtable where we explore the art of interpreting and implementing feedback from your dining committee. This session will delve into effective strategies for understanding what committee members are really saying and ensuring they feel heard. We'll discuss practical approaches for transforming their ideas and critiques into innovative dining experiences in senior living communities.

Takeaways:

• Techniques for effectively interpreting and valuing feedback from dining committees.
• Strategies for turning committee suggestions into actionable, innovative dining concepts.
• Methods to ensure committee members feel acknowledged and their input is meaningfully integrated.

Moderator: Arthur Gardiner, Director of Dining Services at The Village of Brookwood

Topic:  Elevating Leadership: From Supervisors to Managers in Senior Dining 

This session dives into the crucial journey of transforming supervisors into effective managers by leveraging workforce development and strategic training programs. Participants will learn how to identify and bridge educational gaps, enhance skill sets, and utilize innovative training techniques to foster leadership qualities. We will explore methods to measure managerial success, ensuring alignment with organizational goals, and discuss how to capitalize on opportunities for growth and advancement within your teams. 

 Key Takeaways:

• Techniques for identifying potential managerial talent within your team and the role of education in their advancement.
• Strategies for developing a comprehensive training program that equips supervisors with the necessary skills to become successful managers.
• Methods for measuring managerial success and the impact of effective leadership on operational efficiency and employee satisfaction.

Moderator:  Dr. Milton McGowian, Vice President of Resident Services at The Sharon at South Park

Session Title: Cultivating Community Through Diversity: Integrating Inclusion and Education into Resident Dining Experiences 

This presentation explores innovative strategies for fostering inclusivity and cultural awareness in senior living communities through dining and hospitality services. Attendees will discover how themed diversity and inclusion events, coupled with educational culinary experiences, can transform dining into a powerful tool for community engagement and cultural celebration. Learn practical approaches to designing events that not only delight the palate but also educate and inspire, reinforcing the bonds among residents and staff. 

Key Takeaways:

• Strategies for designing and implementing diversity and inclusion events in senior living dining services.
• Ideas for creating educational experiences that combine culinary excellence with cultural learning.
• Best practices for engaging both residents and staff in diversity and inclusion initiatives.

Speaker: Sabine Dessau, Culinary & Nutrition Service Director at Acts Retirement-Life Communities 

Session Title:  Strategies for Controlling Food Costs Amid Rising Expenses 

In this dynamic roundtable discussion, we'll tackle the pressing challenge of controlling food costs as prices soar.  By sharing proven strategies, innovative solutions, and practical tips for managing budgets without compromising quality. Engage in an interactive session that explores cost-effective purchasing, waste reduction, menu planning, and leveraging technology to keep food costs in check.  

Moderator: Kari Stolz, National Director of Food, Beverage & Procurement at The Waters Senior Living

This is a unique chance to mingle, enjoy a delicious meal, and celebrate excellence in our industry. Come, be inspired by the achievements of your peers and raise a toast to the outstanding contributions in our community.  

Join peers to tackle common hurdles and brainstorm smart solutions. Walk away with fresh ideas and meaningful connections 

SDA | Peer Groups: VP of Dining, Directors of Dining, Executive Chefs, Dietitians, Executive Directors / C-Suite, and Rising stars.  

 Discussion Focus: Nighttime Worries: Unveiling and Tackling Our Biggest Concerns 

Session Title:  Innovating Senior Living Dining: A Loyalty Program Success Story 

Discover how a revolutionary loyalty program and the transition to flexible dining options transformed resident engagement and operational efficiency. This session explores the journey from traditional meal plans to a dynamic dining experience that prioritizes flexibility, quality, and resident satisfaction. Learn about the strategic decisions, challenges overcome, and the significant impacts on cost savings, staff development, and environmental sustainability. 

Key Takeaways

• Strategies for implementing effective loyalty programs in senior living dining.
• Benefits of transitioning from traditional meal plans to flexible dining options.
• Impact of dining innovations on resident satisfaction and operational efficiency.

Speaker:  Jason Smith, Vice President of Amenities and Paul Tison, Director of Dining at Shell Point Retirement Community

Session Title: Senior Living Culinary Trends from Coast to Coast

A comprehensive look into the evolving landscape of culinary arts within senior living across the United States. This session brings together culinary expert and industry innovator Paul Kennedy to share insights into regional flavors, health-conscious menus, and the integration of various concepts in senior living dining. Attendees will gain a deeper understanding of how these trends not only enhance the dining experience but also contribute to resident satisfaction. 

Key Takeaways:

• Innovative Culinary Practices: Learn about the cutting-edge culinary techniques and trends being implemented in communities across the nation.
• Regional Flavors and Adaptability: Discover how communities are integrating regional flavors into their menus while adapting to preferences and restrictions, offering residents a taste of home and beyond.

Speaker: Paul Kennedy, Regional Culinary Director with CCL Hospitality

Session Title: Integrating Food Trucks into Senior Living 

This roundtable discussion explores the innovative concept of integrating food trucks into senior living environments. We'll examine the logistical, culinary, and operational aspects of launching a food truck initiative, tailored to enrich the dining experience of seniors. Attendees will engage in an interactive dialogue on overcoming challenges, leveraging local partnerships, and customizing menus. 

Moderator: Jim Epper, Vice President of Culinary Services at Bishop Gadsden Episcopal Retirement Community 

This is your chance to unwind, socialize, and engage with the best in senior living and hospitality. Enjoy fine cocktails, light bites, and the company of industry innovators in a relaxed, sophisticated setting. Let's toast to new opportunities and lasting partnerships. 

This is your chance to unwind, socialize, and engage with the best in senior living and hospitality. Enjoy fine cocktails, light bites, and the company of industry innovators in a relaxed, sophisticated setting. Let's toast to new opportunities and lasting partnerships. 

The networking breakfast will bring attendees and industry partners together at the table. Break out of your shell and talk with peers in your region, city, or elsewhere.    

Session Title:  Achieving Operational Excellence in Dining & Hospitality: Strategies for Success 

Join us for an engaging discussion where we'll explore the keys to operational excellence within the senior living dining and hospitality. We'll focus on innovative strategies for improving service delivery, enhancing resident satisfaction, and cost control.  Share experiences, challenges, and innovative solutions with peers to discover how to streamline operations, improve team performance, and ensure a top-notch living experience for residents.  

Key Takeaways:

• Enhanced Service Delivery: Learn about innovative strategies that can significantly improve the quality and efficiency of dining and hospitality services in senior living, leading to a superior resident experience.
• Cost Management and Efficiency: Discover effective methods for controlling costs while maintaining high standards of service, including budgeting techniques, resource optimization, and waste reduction strategies.
• Collaborative Improvement: Understand the value of sharing experiences and solutions within the community to collectively address challenges, enhance team performance, and streamline operations for a better living environment for residents.

Moderator: Harris Ader, Founder  Senior Dining Association

The perfect opportunity to connect with fellow industry leaders, share insights, and forge meaningful connections. Bring your ideas, questions, and business cards - let's brew some great conversations together!"

Session Title: Green Horizons: Sustainability Practices in Senior Living 

This panel discussion brings together industry leaders to explore the integration of sustainability practices within  communities. We'll dive into innovative strategies for reducing waste, conserving energy, and sourcing local foods. Experts will share their insights on how to balance operational efficiency with sustainable initiatives, and the role of technology in driving eco-friendly changes. Join us for an engaging conversation on making senior living communities greener and more sustainable for future generations. 

Key Takeaways:

• Practical strategies for implementing energy-saving measures and reducing operational costs.
• Insights into sustainable food sourcing and waste management practices that support both environmental goals and resident satisfaction.
• Tips for engaging residents and staff in sustainability initiatives to foster a culture of environmental stewardship.

Panelists:

• Virginia Millar, Director of Hospitality and Dining at Schlegel Villages
• Jon Williams, Director of Dining Services at Lakeview Village
• Erin Perkins, Director of Dining Services at Arbor Acres
• Sabine Dessau, Culinary & Nutrition Service Director at Acts Retirement-Life Communities 

Moderator: Aaron Fish

Connect with industry partners, uncover new culinary trends, and find innovative solutions for enhancing your community's dining experience.  

Topic: "Campanilismo" in the Kitchen: Fostering Community Through Localized Menu Planning

This session dives into the concept of 'Campanilismo,' an approach that emphasizes the importance of local culture and identity in menu development for communities. Discover how to incorporate regional tastes, traditions, and ingredients to create dining experiences that resonate deeply with residents, fostering a sense of belonging and community.

Key Takeaways:

• Strategies for identifying and integrating local culinary traditions into menus.
• Techniques for engaging residents in sharing their own local culinary preferences.
• Best practices for promoting a sense of community through food.

Speaker:  Executive Chef Michael Riggs Ph.D. CEC CCA FMP WCEC

Session Title:  Savor and Pair: A Wine Tasting Journey 

Dive into the art of wine with Elvis Burrows, our esteemed Sommelier, in a session designed for both novices and connoisseurs alike. Discover the nuances of wine tasting, from the initial swirl to the final sip, and learn how to expertly pair wines with food to elevate your dining experience. This interactive session will guide you through the sensory aspects of wine tasting, highlighting flavor profiles, aroma, and the principles of pairing wine with various cuisines. 

Key Takeaways:

• Understand the basics of wine characteristics and how they complement food flavors.
• Gain insights into selecting the right wine for any meal to enhance both the wine and the dish.
• Leave with the confidence to explore new wine pairings and the knowledge to make informed choices at your next dining occasion.

Speaker:  Elvis Burrows, Director of Dining Services at The Mayflower at Winter Park

Session Title: Feasts of Heritage: Exploring Jewish Holiday Traditions 

Dive into the rich tapestry of Jewish holiday traditions in this enlightening session. Participants will journey through the calendar, exploring the foods, customs, and meanings behind major Jewish holidays such as Passover, Hanukkah, Rosh Hashanah, and Yom Kippur. Through interactive discussions, we will uncover the historical roots and modern practices of these celebrations, focusing on how they are observed around the world. This session aims to foster a deeper understanding and appreciation of Jewish culture and its culinary and spiritual traditions. 

Key Takeaways:

• Cultural Insights: Gain an understanding of the significance and historical context  behind major Jewish holidays.
• Culinary Exploration: Learn about traditional foods associated with each holiday and their symbolic meanings.
• Inclusive Celebrations: Discover ways to respectfully incorporate Jewish holiday traditions into community events to promote cultural inclusivity.

Speaker: Jonathan Pinsker, Regional Director of Culinary & Nutrition  with ACTS- Retirement Life Communities

Session Title: Raise the Bar: Elevating Your Beverage Program with Spirits, Wine, and Cocktails 

In this vibrant panel discussion, we'll explore innovative strategies to enhance your beverage offerings, focusing on spirits, wine, and cocktails. Join industry experts as they share insights on curating a diverse beverage menu that captivates and satisfies. Discover the latest trends in mixology, wine selection, and spirit curation that can set your program apart. Whether you're looking to refine your current offerings or build a standout beverage program from the ground up, this session will provide practical advice and creative ideas to elevate your game.

Takeaways:

• Trendsetting Beverage Ideas: Learn about the latest trends in spirits, wines, and cocktails, and how to incorporate them into your program.
• Curating a Memorable Menu: Strategies for selecting and presenting beverages that enhance the dining experience and resonate with your residents.
• Boosting Beverage Sales: Practical techniques for promoting your beverage program and increasing sales through staff training and customer engagement.

Panelists:

• Jim Epper, Vice President of Culinary Services at Bishop Gadsden Episcopal Retirement Community
• Dr. Milton McGowian, Vice President of Resident Services at The Sharon at South Park
• Elvis Burrows, Director of Dining Services at The Mayflower at Winter Park

Moderator: Harris Ader

This is your final chance to unwind, socialize, and engage with the best in senior living and hospitality. Enjoy fine cocktails, light bites, and the company of industry innovators in a relaxed, sophisticated setting. Let's toast to new opportunities and lasting partnerships. 

The networking breakfast will bring attendees and industry partners together at the table. Break out of your shell and talk with peers in your region, city, or elsewhere.    

What you need to know and what you can implement today. Learn how successful dining operations use out-of-the-box thinking to keep their dining program moving forward and win over residents.

Presenters:

• Paul Kennedy, Regional Culinary Director at CCL Hospitality
• Sabine Dessau, Culinary & Nutrition Service Director at Acts Retirement-Life Communities 
• Arthur Gardiner, Director of Dining Services at The Village of Brookwood
• Gary McBlain, National Director of Culinary Services at Amica Senior Living 
• Thad Parton, Assistant Vice President of Dining at Mather
• Jen Zdunczyk, Director of Dining Services at Medford Leas

Session Title: Cultivating Excellence: Strategies for Workforce Development in Hospitality

Dive into the core of building a strong, skilled, and motivated hospitality team in this engaging panel discussion. Industry leaders will share their successful strategies for workforce development, focusing on recruitment, training, and retention. Learn how to align your team's growth with the evolving demands of the hospitality industry, ensuring your staff is not only proficient but also passionate about delivering exceptional service. 

Key Takeaways:

• Effective Recruitment Tactics: Discover innovative approaches to attract and hire the best talent in a competitive marketplace.
• Retention Strategies: Strategies to keep your best employees engaged, motivated, and committed to your organization’s success.
• Adapting to Change: Techniques for adapting your workforce development strategy to meet the rapidly changing needs of the hospitality industry.

Panelists: 

• Dr. Milton McGowian, Vice President of Resident Services at The Sharon at South Park
• Kari Stolz, National Director of Food, Beverage & Procurement at The Waters Senior Living
• Jon Williams, Director of Dining Services at Lakeview Village
• Jason Smith, Vice President of Amenities at Spring Point 

Moderator: Aaron Fish

Conference concludes