Tuesday, April 14, 2026

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Located in the Lakeshore Ballroom.  Check in, pick up your badge, and get ready to kick off an inspiring Synergy 2025! Our team will be on hand to ensure a smooth start to your experience. 

Get your booth set up and ready to impress! Exhibitor move-in will take place in the University Ballroom, providing ample time to arrange displays and prepare for engaging with attendees. 

Start your day with a delicious breakfast buffet! Enjoy a variety of options to fuel up and connect with fellow attendees before the day’s sessions begin. 

Join Harris Ader as he kicks off SYNERGY 2026 with an inspiring opening welcome. Get ready to explore new ideas, connect with industry leaders, and set the stage for an impactful event! 

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Take a break, grab a coffee, and connect with fellow attendees. This is a great opportunity to build relationships, exchange ideas, and recharge before the next session! 

Session Title: Dining Concierge: Enhancing Resident Experiences

Description: A Dining Concierge service simplifies and personalizes senior living dining by centralizing support for reservations, takeout, and event sign-ups. This service accommodates varying tech abilities and fosters confidence and satisfaction among residents. By streamlining communication and offering tailored assistance, the Dining Concierge ensures a stress-free and enjoyable dining experience.

Takeaways:

• Understand the role and benefits of a Dining Concierge in senior living 
• Learn how centralized dining support improves operational efficiency and satisfaction
• Explore the impact of personalized services on resident confidence and dining participation

Presenter:  Suzanne Plazewski

Session Title:  The Power of Soft Skills: Improving Communication and Teamwork 

Description:  Workplace soft skills such as communication, teamwork, and professional behavior are critical for fostering a positive and effective team environment. This session will explore strategies to address declining soft skills and implement training programs that promote collaboration, improve communication, and enhance workplace behavior. Attendees will learn practical methods to equip their staff with the interpersonal tools needed to build a cohesive, respectful, and high-performing team. 

Takeaways:

• Understand common challenges in communication, teamwork, and behavior that impact team performance.
• Learn practical methods to develop essential soft skills among staff members.
• Explore techniques to foster collaboration, mutual respect, and a positive workplace environment.

Presenter: Dr. Milton McGowian

Session Title: Simplifying Declining Dollars: Policies and Best Practices 

Description:  Explore the challenges and opportunities of declining dollar programs in senior living communities in this interactive roundtable moderated by Ann Marie Villarreal. Share strategies on calculating declining dollar amounts, expanding usage to services like salons and deliveries, and managing guest dining charges. Collaborate with peers to develop practical solutions that enhance resident satisfaction and streamline operations. 

Takeaways:

• Explore methods to calculate fair and sustainable declining dollar amounts.
• Discover best practices for expanding usage beyond dining services.
• Discuss strategies to manage guest dining charges effectively.

Presenter:  Ann Marie Villarreal

Session Title: Technology Opportunities: What’s New, What’s Great, What Works in Dining

Description: Dining technology is revolutionizing senior living, boosting efficiency and resident satisfaction. Yet, many communities struggle to align the right tools with their needs—some lack resources, while others underutilize advanced systems. This session covers the current technology landscape, from systems and equipment to retail innovations, and offers strategies to optimize dining tech for better outcomes.

Takeaways:

• Gain insights into how to optimize dining technology and identify proper matches in which technologies to use.
• Identify and understand common barriers that impact the effectiveness of integrated technologies. 
• Learn practical methods for staying current and determining which technologies are most needed to support dining operations.  

Presenters: David Koelling and Eric Wong

Session Title:  IDDSI in Action: A step-by-step Guide for Implementation and Practical Demonstration

Description:  This session provides a practical and insightful approach to the International Dysphagia Diet Standardization Initiative (IDDSI). Attendees will explore a step-by-step guide to implementing IDDSI within their communities, gain valuable insights from real-world experiences, and witness a live demonstration of techniques for preparing modified-texture meals. The focus will be on creating flavorful and visually appealing dishes that meet IDDSI standards. Participants will leave equipped with actionable strategies to elevate the dining experience for residents requiring mechanically altered diets. 

Takeaways:

• Attendees will leave with a clear understanding of the IDDSI framework and its practical applications.
• Gain actionable steps and insights to effectively implement IDDSI in senior living communities.
• Learn techniques to elevate the flavor and visual appeal of modified-texture dishes, creating      a more enjoyable dining experience.

Presenters:  Emily LaStarza and Vincent Sestili  

Session Title:  Retention Revolution: Strategies to Attract, Engage, and Retain Top Talent 

Description:  This interactive roundtable will focus on proven strategies and innovative approaches to support and retain team members. Participants will discuss challenges, share successful practices, and explore creative ideas for fostering a culture of engagement, development, and belonging. This session will provide actionable insights to build a stronger, more loyal team.

Takeaways:

• Explore systems and tools that empower teams and make them feel valued and supported.
• Share ideas for providing growth opportunities, from mentorship to structured training programs.
• Discuss strategies for balancing the needs and expectations of diverse staff demographics. 

Moderator: Arthur Gardiner

Join us for a celebratory lunch recognizing outstanding achievements in senior dining and hospitality. Enjoy great food, connect with peers, and cheer on the award winners as we honor their contributions to the industry! 

Session Title: Receiving Feedback with Confidence: A Leadership Skill for Growth

Description: Feedback is a constant in senior living hospitality, coming from residents, staff, peers, and leadership. While some feedback is constructive, other times it may feel unfair or poorly delivered. How leaders receive and process feedback impacts their ability to grow, lead teams effectively, and drive improvements. In this session, Nancy Critcher-White will share practical strategies to manage emotional reactions, filter feedback for what truly matters, and turn it into actionable growth.

Key Takeaways:

• Learn how to manage emotional triggers and stay composed when receiving feedback.
• Develop techniques to distinguish between helpful feedback, personal opinions, and distractions.
• Create a plan to address valid critiques, communicate effectively, and foster continuous improvement in leadership and operations.

Presenter: Nancy Critcher-White

Session Title:  Engaging Residents: Personalizing the Onboarding Experience 

Description:  Discover how to enhance resident satisfaction and foster meaningful relationships from day one with a personalized orientation program. This session will guide you through proven strategies to engage new residents, establish rapport, and gather valuable feedback to continuously improve dining services. 

Takeaways:

• Learn how to implement impactful tools like welcome packets and tailored introductions to make new residents feel at home.
• Understand the value of individualized meetings in building trust and collecting meaningful feedback.
• Explore the benefits of 60-day follow-ups to evaluate resident satisfaction, address concerns, and foster long-term relationships.

Presenter:  Arthur Gardiner

Session Title: Crisis Management: Maintaining Dining Excellence During Renovations

Description: Renovations and kitchen shutdowns can disrupt dining operations, but with proper planning and adaptability, you can ensure uninterrupted meal service and maintain resident satisfaction. This session will explore effective strategies for managing dining operations during construction, including leveraging mobile kitchens or food trailers, planning logistics to ensure smooth service, and managing resident expectations during disruptions. Attendees will leave with actionable insights to minimize stress and maintain high standards throughout the renovation process.

Key Takeaways:

1. Explore how to use mobile kitchens, food trailers, or alternative setups to continue meal service during construction.
2. Discover strategies to streamline operations, from staff scheduling to meal distribution, to ensure consistent service.
3. Explore ways to manage expectations, keep residents informed, and maintain satisfaction during renovation-related disruptions.

Moderators: Gary McBlain and Jeff Kelland

Session Title:  The Chef’s Role in Healthy Aging: Preparing Balanced Meals for Residents 

Description:  Chefs play a key role in supporting the health and well-being of residents by crafting meals that balance essential nutrients while remaining flavorful and appealing. This session will explore how to incorporate healthy proteins, good carbohydrates, healthy fats, and a variety of fruits and vegetables into daily menus. Attendees will learn how to enhance nutritional value without compromising taste, with a live food demonstration showcasing practical techniques for creating balanced, resident-friendly meals 

Takeaways:

• Learn how to incorporate nutrient-dense foods into daily offerings to support resident health and longevity.
• Discover ways to enhance flavors naturally while maximizing the nutritional value of every dish.
• Watch, taste and learn practical cooking techniques to create balanced, delicious meals that meet the dietary needs of aging residents.

Presenter: Chef Mark Allison

Session Title:  Crafting Your Brand Story: Inspiring Employees, Residents, and Prospects 

Description:   Your brand story isn’t just about differentiation—it’s about connection. In this interactive session, learn how to identify your organization’s core values and craft a narrative that resonates with employees, potential residents, and their families. A strong brand story can attract and retain top talent, inspire loyalty, and foster trust with new and prospective residents. Discover how to deliver a compelling elevator pitch that communicates your unique value, builds relationships, and sets you apart in the marketplace. 

Takeaways:

• Develop a concise, impactful pitch to articulate your value to employees, residents, and prospects.
• Learn how to align your organization’s story with the needs and expectations of your audience.
• Explore strategies to inspire trust and engagement among employees, current residents, and potential newcomers.

Presenter: Andy Siegel

Session Title:  Multi-Generational Teams: Who Stays, Who Thrives, and Why?

Description:  Building a successful dining team requires balancing experience with fresh perspectives. Should you prioritize younger culinary talent or seasoned service staff? What motivates each generation, and who is more likely to stay long-term? In this interactive roundtable, participants will share insights, challenges, and strategies for hiring, engaging, and retaining a diverse team. Gain valuable perspectives from peers on how to create synergy between generations and foster a work environment where everyone thrives.

Takeaways:

• What drives younger culinary professionals versus older service staff?
• How can mentorship, career pathways, and work culture improve retention?
• What hiring and management strategies create the best balance in dining teams?

Presenter: Laurent Bosc

Unwind and connect with industry peers over cocktails and light bites. This relaxed setting offers the perfect opportunity to strengthen relationships, share insights, and toast to a successful event! 

Located at the Lakeshore Ballroom.  Check in, pick up your badge, and get ready to kick off an inspiring Synergy 2025! Our team will be on hand to ensure a smooth start to your experience. 

Start your day with a delicious breakfast buffet! Enjoy a variety of options to fuel up and connect with fellow attendees before the day’s sessions begin. 

Session Title:  Collaborative Solutions for Senior Living Dining and Hospitality 

Description: Moderated by Harris Ader, this dynamic general session is all about collaboration and innovation. Through engaging group activities and real-world challenges, participants will work together to share ideas and develop practical solutions for enhancing dining and hospitality in senior living communities. Come ready to contribute and leave with actionable takeaways to elevate your team's success! 

 Takeaways:

• Experience the power of collaboration by solving real-world challenges with your peers.
• Gain practical solutions and fresh ideas to enhance dining and hospitality in your community.
• Walk away with actionable strategies to implement immediately for improved team performance.

Moderator: Harris Ader

Take a break, grab a coffee, and connect with fellow attendees. This is a great opportunity to build relationships, exchange ideas, and recharge before the next session! 

Session Title:  Seafood That Matters: Elevating Health, Sustainability, and Guest Engagement 

Description: Join Barton Seaver, a renowned expert in sustainable seafood and public health, as he explores how to source responsibly while delivering exceptional taste and health benefits. This session will provide actionable strategies for integrating sustainable seafood into menus that meet budgetary constraints, delight residents, and support environmental goals. Attendees will leave inspired with practical insights to elevate their dining programs through seafood that matters. 

Takeaways:

• Attendees will understand how seafood supports senior health by delivering vital nutrients like omega-3s, lean protein, and essential vitamins.
• Learn practical strategies for incorporating sustainable seafood into menus without exceeding budget constraints.
• Gain preparation techniques and menu ideas to maximize seafood’s appeal, ensuring it meets both flavor and texture preferences in senior dining programs.

Presenter: Barton Seaver

Explore the latest products and innovations from industry-leading exhibitors while enjoying a delicious lunch. It's the perfect chance to discover new solutions and network with peers! 

Session Title:  The Secret Ingredient: How Dining Drives Move-Ins 

Description: Dining is a powerful selling point, are you making the most of it during tours and the sales process? This panel will explore creative ways to integrate dining into your marketing strategy, from offering personalized tastings to using mealtime as an immersive experience for prospects. Learn how to highlight what makes your dining program special and create memorable moments that drive move-ins. 

Takeaways:

• How to use dining experiences to make tours more engaging and impactful
• Creative ways to showcase your menu, hospitality, and culinary excellence
• Strategies to align dining with your community’s brand and resident lifestyle 

Panelists: Tamralynn Self, Ann Marie Villarreal, Kari Stolz

Moderator: Harris Ader

Join your peers in an open, supportive discussion about the challenges you face. Together, you'll explore thoughtful solutions, share experiences, and uncover actionable insights. Leave with fresh ideas and valuable connections to help you tackle what matters most. 

Wrap up the day with refreshing cocktails and great company. Celebrate a successful day of learning and networking in a relaxed, social atmosphere! 

Schedule is subject to change